Ticketswap - buyer

For administrative reasons the refund of tickets sold through Ticketswap are experiencing a slight delay. The refund process is in the final stages and we expect to finalize all transactions before or shortly after the weekend (6/7 July). Our apologies for any inconvenience.

Ticket bought via

100% of the paid price by you on Ticketswap
(ex. fee- and transaction costs)

Lead time refund
± 10 working days

Action ticketbuyer
No further action needed


What do I need to do to get my money back?
Nothing really, we will make sure the money will be transferred to Ticketswap. Thereafter, Ticketswap will make sure the money will be transferred into the account of the final buyer.

How long does it take for the money to get back in my account?
We expect a lead time of about 10 working days. Ticketswap will take care of the refund, as the ticket was purchased on Ticketswap. We need to transfer the money to Ticketswap first, before they can refund your ticket.

We’re trying everything to speed up this process. We hope for your understanding and feel free to ask questions on